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Terms & Conditions

The documents below govern the work we do — one set for the hauliers who move the freight, one for the companies who send it. Each one is the document as signed, not a summary of it.

Two hands at a dark wooden desk, one resting on a sheet of cream paper and the other holding a fountain pen just clear of a fresh signature.

For carriers

  • Standard Transportation Terms and Conditions for Carriers

    The full contract a haulier accepts when it takes a transport order from us: CMR liability, insurance, loading and waiting time, penalties and payment.

    Version 3.1 · effective

    Download PDF · 197 KB

  • Transport Order Appendix — Essential Carrier Terms

    The short form issued with every transport order — nineteen clauses drawn from the terms above, for the driver and the dispatcher who need them at the ramp.

    Version 3.1 · effective

    Download PDF · 129 KB

For customers

  • Client GTC Amendment — Waiting Time, Demurrage and Bank Details

    Clause 3.5 of our general terms for customers: how free waiting time is counted at loading, at unloading and at customs, what is charged beyond it, and the account an invoice is settled to.

    Version 2.2 · effective

    Download PDF · 126 KB
Read the carrier terms in full